Shipping policy
Fast, reliable delivery for research materials — shipped carefully, tracked closely, and handled with the care your work depends on.
Shipping
Orders are prepared for domestic shipment with attention to detail. Orders placed before our daily cutoff — 3:00 PM local time — generally ship the same business day. Orders placed after the cutoff typically ship the next business day.
We currently ship within the United States only. We do not offer international, overseas, or cross-border delivery.
Domestic orders are shipped with UPS. Every package is packed carefully to help ensure it arrives safely and in proper condition. We use protective packaging when needed to protect the integrity of your research materials while in transit.
Shipping options
Each UPS service that is currently available, along with its estimated transit window and exact cost, is displayed live at checkout. You choose your delivery speed there. The options currently enabled are:
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The exact shipping charge for the method you select is shown in your order summary at checkout and again on the secure payment page before you pay.
Delivery estimates
Most domestic deliveries are expected to arrive within 1–7 business days after the carrier accepts the package, depending on the destination and the service you select at checkout. These are estimates, not guarantees.
Weekends, holidays, severe weather, incorrect or incomplete addresses, and carrier network disruptions can all affect delivery timing. Please double-check your shipping address before submitting your order.
Tracking
A tracking number is emailed to you after your order ships. Tracking information can take up to one business day after handoff to the carrier before it begins showing scan activity, so a newly issued number may show no movement at first.
Returns & damaged shipments
All sales are final, and delivered research materials are not returnable or exchangeable. There is a limited exception for orders that arrive damaged, contain the wrong item(s), or are missing item(s): contact us within 48 hours of confirmed delivery with photos of the shipping box, shipping label, inner packaging, and the product(s) received.
Full details, including how approved refunds are processed, are in our Refund & Return Policy.
Lost, delayed, or undelivered packages
A tracking number is provided after your order ships. If tracking shows no delivery activity or the package appears lost in transit, contact Customer Support at neonvalleyresearch@gmail.com with your order number. We will review the tracking record and, where appropriate, open a carrier investigation or claim.
If tracking shows the package as delivered but you report that it was not received, we will review the tracking record and any available carrier information. We may ask you to confirm the delivery address and to cooperate with a carrier investigation before a resolution is issued. Refunds and replacements are not automatic and are considered case by case.
Cancellations
Because research materials are prepared and shipped quickly, cancellation cannot be guaranteed once an order has been placed. See the Refund & Return Policy for details. Please review your order carefully before submitting.
Contact
Neon Valley Research · Customer Support: neonvalleyresearch@gmail.com