Refund & Return Policy

All sales are final

All sales are final. Because of the sensitive nature of laboratory research materials, delivered products are not returnable or exchangeable. Once an order has been delivered, we cannot accept it back into inventory, and we cannot resell it. This protects the handling and storage conditions every customer relies on.

Limited exception: damaged, wrong, or missing items

We do make a limited exception if your order arrives damaged, contains the wrong item(s), or is missing item(s).

• Contact us within 48 hours of confirmed delivery at neonvalleyresearch@gmail.com with your order number.
• Please include clear photos of the shipping box, the shipping label, the inner packaging, and the product(s) you received. Photographic documentation is required so we can review the claim properly.
• Every claim is reviewed individually. Any replacement, refund, or other resolution is provided at the discretion of Neon Valley Research and depends on the details and documentation you provide.
• Claims submitted more than 48 hours after confirmed delivery may not be eligible for review.

Lost, delayed, or undelivered packages

Tracking is provided after your order ships. If tracking shows no delivery activity or the package appears lost in transit, contact Customer Support at neonvalleyresearch@gmail.com with your order number so we can review the tracking record and, where appropriate, open a carrier investigation or claim.

If tracking shows the package as delivered but you report that it was not received, we will review the tracking record and any available carrier information, and we may ask you to confirm the delivery address and cooperate with a carrier investigation before a resolution is issued. Refunds and replacements are not automatic and are considered case by case.

How approved refunds are processed

When a refund is approved, we initiate it within 3 business days of approval, back to the original payment method where that payment method supports refunds. After we initiate a refund, the timing of when the money actually appears in your account is controlled by your bank or payment provider, not by us. Most providers post refunds within a few business days, but the exact timing varies.

Cancellations

We cannot guarantee cancellation once an order has been placed. Fulfillment begins quickly so orders ship promptly, which means an order may already be picked, packed, or handed to the carrier before a cancellation request reaches us. Please review your order carefully before submitting it. If you need to try, email us right away and we will let you know whether the order has already entered fulfillment.

Research Use Only context

All products sold by Neon Valley Research are supplied strictly for laboratory research and identification purposes. They are Research Use Only and are not for human or animal use, and not for therapeutic, diagnostic, clinical, cosmetic, or dietary use. Placing an order confirms you are purchasing in a research context. See our RUO Compliance notice and Terms of Service for full details.

Related policies

Shipping Policy · Terms of Service · Privacy Policy · RUO Compliance

Contact

Questions about a refund or a damaged shipment? Email neonvalleyresearch@gmail.com with your order number and we will respond as quickly as we can.

Neon Valley Research LLC
304 S. Jones Blvd., #5288
Las Vegas, NV 89107
United States