Privacy policy

This policy describes what personal and institutional information Neon Valley Research ("NVR", "we") collects, why we collect it, how it is used and shared, and the rights available to researchers who interact with our site.

Information we collect

• Account information: name, email address, password (stored hashed), company or institution name (optional), and selected research field.
• Order information: billing and shipping address, items ordered, and order history.
• Communications: messages you send to support and records of COA distribution.
• Technical data: IP address, device and browser information, and basic analytics required to operate the site securely.

How we use information

• To create and secure researcher accounts.
• To process, ship, and support orders.
• To deliver Certificates of Analysis and technical documentation.
• To comply with legal, tax, and regulatory obligations.
• To detect fraud and protect the integrity of the site.

Sharing with third parties

We do not sell personal information. We share only the minimum data required with the following categories of service providers:

• Payment processors, who receive payment details directly and are not stored on our servers.
• Shipping and delivery carriers, who receive delivery details.
• Infrastructure providers hosting our storefront and database.
• Regulatory or law-enforcement authorities where legally required.

Data retention

Order and tax records are retained for the period required by applicable regulations, after which they are deleted or anonymized. Account records are retained while the account is active and for a reasonable period afterwards.

Security

We use industry-standard technical and organizational safeguards, including encrypted transport (TLS), hashed passwords, and access controls, to protect information against unauthorized access, alteration, disclosure, or destruction.

Cookies

The site uses cookies and similar technologies to maintain your session, remember cart contents, and gather aggregate analytics. You may disable cookies in your browser, though parts of the site may not function correctly without them.

Your rights

Depending on your jurisdiction you may have the right to access, correct, export, or delete personal data we hold about you, and to object to certain processing. To exercise any of these rights write to neonvalleyresearch@gmail.com.

Business address

Neon Valley Research LLC
304 S. Jones Blvd., #5288
Las Vegas, NV 89107
United States

Children

This site is not directed to individuals under 21 years of age. We do not knowingly collect information from anyone under 21.

Changes

We may revise this policy from time to time. The revised version becomes effective when posted to this page.